TUNELYA support

For song, account, purchase, or privacy questions, email thegreatstephens@aol.com.

This opens your email app. If none is configured, copy the address into your usual email service.

What to include

Tell us what happened, the app version, and the approximate time. For missing credits, include the product name and Apple order reference if available. Never send passwords, authentication codes, or card details. Remove private information from screenshots.

Common questions

My song is taking a while. Should I create it again?

Give the current song time to finish. Reopen the creation screen to check the pending request. If it remains stuck, contact support before starting another version. Include the approximate creation time.

Will the song sound exactly as requested?

AI results can vary. Exact voices, pronunciation, duration, lyrics, and sound are not guaranteed. Check the review screen before creating. A new generated version uses another credit.

Why is song creation temporarily unavailable?

Daily generation capacity and provider interruptions can temporarily pause creation. The app explains when to try again. A request rejected before generation starts does not use a credit.

How do credits work?

Monthly plans add credits each billing month, with unused monthly credits carried forward up to the plan’s balance cap. One-time pack credits do not expire while your account remains open. See purchase details.

How do I cancel or request a refund?

Use Apple subscription settings to cancel renewal. Deleting the app or your account does not cancel Apple billing. Request purchase refunds through Apple’s Report a Problem; Apple determines eligibility.

How do I delete my account?

In the release version, open Profile → Delete Account, enter your password, and type DELETE to confirm. This removes your account, library records, uploaded covers, and unused credits. Save songs you want first and cancel any Apple subscription separately. If your current test build does not show Delete Account, email support for help. See privacy and retention details.

How do I report a song or request removal?

Email support with the song title and a description of the concern. For privacy requests, identify the song or account without unnecessary personal details. We may verify account ownership before handling account-specific requests.